Contact Us

1. Email us at info@kits.style with your order number and full name

2. Tell us why — let us know the reason for your return

3. Wait for confirmation — we'll respond with return instructions within 24 hours

We accept returns within 30 days from the date of purchase, provided the item:

• Is unused and in resalable condition
• Is in its original packaging
• Has not been fitted, modified, or damaged during attempted installation

The following items cannot be returned or refunded:

• Items that have been used or fitted
• Items damaged during installation or fitting attempts
• Discounted or sale items
• Custom or made-to-order products

We're sorry to hear that. Here's what to do:

1. Contact us within 24 hours of receiving your item — this is essential

2. Email us with:

• Your order number
• Your full name
• Clear photos of the damaged item and packaging

3. We'll arrange a replacement or refund once we've reviewed the evidence

Important: Claims made after 24 hours may not be eligible for replacement or refund.

Yes — faulty items can be exchanged for a replacement.

• Once we receive your returned item, we'll inspect it and dispatch your replacement
• Exchanges are subject to stock availability
• If the item is out of stock, we'll offer a full refund instead

If you no longer want the item (non-faulty return):

1. You arrange and pay for return shipping

2. Use a tracked service (courier or Royal Mail Signed For)

3. Keep your proof of postage — we're not responsible for lost returns

4. Once received and inspected, we'll process your refund

Tip: We recommend using a service with tracking and insurance for items over £50.

Once your return arrives and passes inspection:

1. You'll receive an email confirmation of receipt

2. We'll notify you whether your refund is approved or rejected

3. If approved, your refund will be processed within 5–7 working days

4. The refund will go back to your original payment method

Note: Depending on your bank or card issuer, it may take an additional 3–5 business days for the refund to appear on your statement.