Shipping Policy

Shipping policy

NOTE: order processing times are separate from the shipping times you may see at checkout. 

All orders are processed within 2 to 5 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. 

Please be aware that we may experience potential delays due to a high volume of orders or postal service problems that are outside of our control.

Domestic Shipping Rates and Estimates

For calculated shipping rates: Shipping charges for your order will be calculated and displayed at checkout. 

Shipping option

Estimated delivery time


Standard Shipping

2 to 5 business days


In-store pickup

You can skip the shipping fees with free local pickup at KITS UK, Unit 3C Onward Park, Phoenix Avenue, Green Lane Industrial Estate, Featherstone, WF7 6EP. After placing your order and selecting local pickup at checkout, your order will be prepared and ready for pick up within 1 to 3 business days. We will send you an email when your order is ready along with instructions. 

Our in-store pickup hours are 9am - 5pm on Tuesday-Friday and 9am - 4pm Saturdays. Please have your order confirmation email with you when you come.

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available. 

If you haven’t received your order within 7 days of receiving your shipping confirmation email, please contact us at with your name and order number, and we will look into it for you.

Refunds, returns, and exchanges

We accept returns up to 7 days after delivery, if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return. 

In the event that your order arrives damaged in any way, please email us as soon as possible at with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

If your item is delayed/lost, a refund/replacement will only be issued once our selected courier has confirmed that your item will not be delivered and is in fact lost. A maximum of 6 weeks could be applied for this, although usually shorter. 

If you have any further questions, please don't hesitate to contact us at

KITS UK have a 5 star reputation for extremely high quality and workmanship when it comes to the fitting of all body styling parts to your beloved BMW, Mercedes - Benz, TESLA or Audi. We will not compromise on quality and standards which is what makes our fitting service the best in the business!

Our dedicated fitting centre is equipped with entirely brand new vehicle lifting ramps and bays, which also have brand new vehicle protection covers for the areas of your car which are not being worked on. Yes we literally wrap your car up in cotton wool! 

We also have a very comfortable waiting area with the following...

  • Large brand new sofa
  • Large smart TV with Netflix, Amazon etc
  • Free WiFi
  • Free hot and cold drinks
  • Free cold drinks
  • Free snacks
  • Clean W/C facilities with individual hand towels
  • Carbon Fibre Display Cabinet

Our strap-line says it all. "Where Perfection is Standard". We pride ourselves in ensuring every part of your new body styling is inch perfect and secured professionally at all times. Even our Apple CarPlay, Android Screens and Exhaust Conversions fall under our very meticulous Quality Control prior to your vehicle leaving our facility.

All of our technicians are trained to the highest standard and all carry the same passion for your vehicle. This gives you the peace of mind that your car will be very carefully taken care of, in a professional dedicated environment.

If you would like our fitting service, simply add this service to your order and choose your preferred fitting date. Simple!

Book now

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