FAQ's

Frequently asked questions about returns, refunds, and exchanges.

• How do I return?Email us with your order number and name 
• Please give your reason for your return
• Once your request is approved, we will arrange a courier collection
• What items are returnable? Returns accepted within 30 days from the date of purchase
• They must be unused and resealable condition
• Make sure they're in their original packaging

What items are non-refundable? 

 The following items cannot be returned:

• Used items
• Items you've tried to fit and have damaged them
• Discounted/Sale items 
• The item I received is damaged!You must inform us within 7 days of receiving your item.
• Email us with your order number, name and pictures of the damaged item
• Can the items be exchanged?Faulty items can be exchanged
• upon receipt of your item we will then send out your replacement

How do I ship back the items?

• If you no longer want the item then you will have to arrange your own return and once we receive it a full refund will be given.
• You will need to get proof of your return so would either be through a courier or Royal Mail Signed For.

How soon will I get my refund?

• We will do a bank transfer for any refunds.
• Once your returned item has been received and inspected, you will be notified by email.
• You will also be informed about the approval or rejection of your refund request.
• If approved, the refund request will be processed within 5 - 7 working days after approval.