Warranty


KITS UK will honour any valid warranty claims, provided a claim is submitted within 3 months of purchased items.

 

Warranty Conditions

Please make sure that ALL of the following conditions are met:

  • The product(s) have been fitted correctly to your vehicle, by ourselves
  • The claimed fault is a manufacturer defect, rather than damage caused by ill-fitting.
  • The defect hasn’t been caused as a result of previous damage (stone chips, scrapes, accidents etc).
  • The product in question is a genuine KITS UK item purchased through ourselves

Electronics/Infotainment 

Warranties on all electronics for infotainment are subject to our 3 months warranty. Warranties on these products are activated from the date of purchase in accordance to manufacturers guidelines and terms of purchase. Claims made against these products must be made within 3 months of the purchase date. 

Outsourced Services

Any services which KITS UK provide and outsource will be covered by our warranty policies. 

Warranty Returns

Customers will be required to organise their own shipping, however we will reimburse you upon successful warranty claim.

Upon receiving your items for your warranty claim, we will aim to process your warranty claim within 7 days.

Once your claim has been confirmed, you will receive the choice of:

(a) refund to your payment method

(b) a refund in store credit

(c) a replacement item sent to you (if stock is available)

Warranty Conditions for items fitted

Any items which have been subject to our on site fitting must be returned to us for rectification. No exceptions.

All items are covered under our fitting warranty upon return to us. KITS UK will not subsidise any rectification work with a third party or away from our facility at any time, By making your purchase, you agree to these terms without question. 

 

KITS UK have a 5 star reputation for extremely high quality and workmanship when it comes to the fitting of all body styling parts to your beloved BMW, Mercedes - Benz, TESLA or Audi. We will not compromise on quality and standards which is what makes our fitting service the best in the business!

Our dedicated fitting centre is equipped with entirely brand new vehicle lifting ramps and bays, which also have brand new vehicle protection covers for the areas of your car which are not being worked on. Yes we literally wrap your car up in cotton wool! 

We also have a very comfortable waiting area with the following...

  • Large brand new sofa
  • Large smart TV with Netflix, Amazon etc
  • Free WiFi
  • Free hot and cold drinks
  • Free cold drinks
  • Free snacks
  • Clean W/C facilities with individual hand towels
  • Carbon Fibre Display Cabinet

Our strap-line says it all. "Where Perfection is Standard". We pride ourselves in ensuring every part of your new body styling is inch perfect and secured professionally at all times. Even our Apple CarPlay, Android Screens and Exhaust Conversions fall under our very meticulous Quality Control prior to your vehicle leaving our facility.

All of our technicians are trained to the highest standard and all carry the same passion for your vehicle. This gives you the peace of mind that your car will be very carefully taken care of, in a professional dedicated environment.

If you would like our fitting service, simply add this service to your order and choose your preferred fitting date. Simple!

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