Frequently asked questions about returns, refunds, and exchanges.How do I return?
- Email us with your order number and name
- Please give your reason for your return
- Once your request is approved, we will arrange a courier collection
- Returns accepted within 30 days from the date of purchase
- They must be unused and resellable condition
- Make sure they're in their original packaging
The following items cannot be returned:
- Used items
- Items you've tried to fit and have damaged them
- Discounted/Sale items
- You must inform us within 7 days of receiving your item.
- Email us with your order number, name and pictures of the damaged item
- Faulty items can be exchanged
- upon receipt of your item we will then send out your replacement
How do I ship back the items?
- If you no longer want the item then you will have to arrange your own return and once we receive it a full refund will be given.
- You will need to get proof of your return so would either be through a courier or Royal Mail Signed For.
How soon will I get my refund?
- We will do a bank transfer for any refunds.
- Once your returned item has been received and inspected, you will be notified by email.
- You will also be informed about the approval or rejection of your refund request.
- If approved, the refund request will be processed within 5 - 7 working days after approval.